Reference

Syarat dan Ketentuan Penggunaan gudang cuan

These terms set out the rules that apply when you open and use your gudang cuan account — from how deposits via DANA, OVO, or GoPay are processed to how withdrawals are verified and released.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessWithdrawal verification requiredAccount security your responsibility
gudang cuan Syarat dan Ketentuan Penggunaan gudang cuan
HUBUNGI KAMI

How to Reach Us About These Terms

Live Chat Our support team is available through live chat on the platform. If you have a question about how a specific term applies to your DANA, OVO, or GoPay transaction, start there for the fastest response.
Email Support For formal requests — such as account review, term clarification, or a written record of your query — send us an email. We respond to account-related questions as quickly as our queue allows.
Account Help Centre The Help Centre inside your account covers common term-related questions: withdrawal holds, wallet verification steps, and what happens when a transaction is flagged for review.
KEAMANAN AKUN

How We Handle Your Account and Data

Account Security

Your account is protected with OTP verification on login and withdrawal. We do not store your DANA, OVO, or GoPay PIN — wallet confirmation happens inside your own payment app, not on our side.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support through live chat.

Cookie Use

We use cookies to keep your session active and remember your account preferences. No cookie data is sold or shared with third-party advertisers. You can manage cookie settings through your browser at any time.

Requesting Changes

To update personal details, request account closure, or ask what data we hold, contact support via live chat or email. We verify your identity before making any change to protect your account from unauthorised edits.

Terms & Conditions — Questions We Get Asked

Yes. All transactions through DANA, OVO, and GoPay are covered by these terms. Each deposit and withdrawal is subject to the verification steps described, and your wallet must be registered in your own name.

We may update these terms when needed. The updated version is published on this page immediately. Continuing to use your account after a change means you accept the new terms — so check this page if you're unsure.

Depending on the nature of the breach, we may suspend access, hold pending withdrawals for review, or close the account. We'll contact you through your registered details before taking permanent action where possible.

Send a request through live chat or email support. We verify your identity first, then provide a summary of the data we hold on your account. The process usually completes within a few business days.

Access depends on local law and is available only where permitted in your region. Players in eligible areas — including parts of Yogyakarta — can confirm their access status from the account settings page after logging in.

Reach our support team via live chat first — most account-term disputes are resolved there. For a formal written record, use email support and include your account details and the specific term you're questioning.